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FAQ

How to purchase your botkier

Buying from us is easy. Our Online Shop is always available and we process and ship orders as quickly as possible in accordance with our Terms & Conditions. To start, just make your selections in our Online Shop, and then follow the onscreen directions. Your total shipping charges are automatically computed at checkout, prior to the completion of your order. You'll receive instant order acknowledgment via e-mail. Once the order has been processed and we do have your bag in stock, your order will be packed securely and shipped. Please allow up to 48 business hours to process and note that quantities are limited & subject to availability. **In the event of a sale or other promotion, no price adjustments will be granted on previous purchases. **Free U.S. Ground Shipping applies to all orders unless using a coupon code.**

Payment methods

We accept MasterCard, Visa, Discover and American Express.

Sales tax

Since we are located in New York, all orders shipped to addresses in New York State are subject to 8.875% Sales Tax. Anywhere outside New York State are not subject to the tax.

Care of merchandise

Botkier handbags are made of beautiful Imported leather. Grain and slight differences of color are characteristics of the leather. The leather is natural, untreated (with exceptions), and can spot and sometimes lose color.

Particular care is recommended for: Laminate colors (metallic) because contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. As with all quality leather they should be treated with a weatherproof protection and care.

Sale item information

No cancellations or modification will be honored for orders placed on our online sales. Free shipping for online purchases is valid for UPS Ground service within the U.S.A. All discount codes must be applied prior to checkout or they cannot be applied to the purchase total.

*All sample sales, coupon/ discount promotions & promotional sales are final sale. No returns or exchanges. Free shipping is not included. Cannot be combined with any other offers. Coupon/ discount promotions cannot be used on previous purchases. All coupon/ discount promotions cannot be used to purchase gift cards.*