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RETURNS & EXCHANGES

For all returns and exchanges please email info@botkier.com for a return number. Please note that no returns or exchanges will be processed without this number or if the purchase has exceeded the two week grace period.

Proceed to download and complete the Return & Exchange Request Form, if you are having trouble downloading the form, you can email us at info@botkier.com and we can send you the form via email. Once you have filled out and signed the form you must fax it to 212.343.2739 in order for us to process your requested return or exchange. Pack the bag securely with the copy of your packing list, Returns or Exchanges Request Form and write the return number on the exterior of the box in big print. For speed and security, we recommend UPS or FedEx.