WHERE IS MY ORDER?

You will receive automatic emails throughout the fulfillment process. A confirmation email will be sent as soon as your order has been placed with your order number. Once your order has begun it’s shipping process you will be notified via email with tracking information.

HOW DO I PLACE AN ORDER?

It's all very easy. Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.

CANCEL I CANCEL AN ORDER? 

Unfortunately, we cannot offer cancellations. Once you have placed your order the shipping process has begun. Once you have received your items if you still do not wish to keep them, you may start our return process by clicking here.

WHY WAS MY ORDER CANCELED? 

On occasion, we receive a high volume of traffic and stock may sell out before our website has been updated. Sadly, we’ll have to cancel your order if this is the case. No worries though, we will notify you and process your refund within the next 3-5 business days.

PAYMENT FORMS?

We accept MasterCard, Visa, Discover, American Express, PayPal, AmazonPay, AliPay and Afterpay.

WHY AM I BEING CHARGED SALES TAX?

Depending on your shipping address, different state and local government tax laws will apply. We follow the laws of each state and if applicable, will calculate the tax rate relevant to your shipping destination.

CAN I GET A PRICE ADJUSTMENT?

We will grant a one-time price adjustment on full-price items within 14 days of the order date. Please contact us at customerservice@botkier.com and refer to the order number on your packing slip or order confirmation email. Price adjustments cannot be honored during sales or be combined with any existing offers on the order.

WHAT IS YOUR POLICY ON SALE ITEMS?

Botkier online sales are epic occasions, but there are a few rules to consider before shopping reduced-price items... 

We cannot honor cancellations or modifications on any orders placed through our online sales. All discount codes must be applied during checkout or they cannot be applied to the purchase total. Please let us know if you have any problems checking out. We’ll be happy to help you.

All sample sales, outlet sales, coupon/discount promotions & promotional sales are FINAL. No returns or exchanges. We offer size exchanges for footwear unless otherwise stated, if the desired size is unavailable the purchase is still final and not eligible for return. Offers and discounts cannot be combined. Coupon/discount promotions cannot be applied to prior purchases.

WHY ARE SOME ITEMS FINAL SALE?

All items marked "final sale" cannot be returned or exchanged. For customers who receive final sale items that show any signs of defect or damage during shipment are able to receive one of the two options upon contacting customerservice@botkier.com

1.Replacement of the same item free of charge. 

2.Store credit in the form of an e-gift card that can be used on any order on www.botkier.com and does not expire.

PROMO CODES?

When you sign up for our mailing list you will receive 15% off your first order. Check your inbox! You will receive the code via email after signup. If you don’t see the email, check your Spam folder as it may have been automatically filtered there.

This code is a one-time use offer that is only valid on full priced items and cannot be combined with any other offers. Promo codes are entered at checkout in the order summary and will be reflected in your cart.

WHAT ARE YOUR SHIPPING METHODS?

We offer FedEx Ground shipping service (it’s free on orders over $125). 

 *sorry, we don’t ship to PO Boxes or APO/FPO Boxes *

WHAT ARE YOUR SHIPPING CHARGES?

Ground shipping and returns are free for all orders placed within the contiguous U.S. Otherwise, your total shipping charges will be computed at checkout, prior to the completion of your order 

FedEx Ground: Free for orders over $125

FedEx Ground: $15 flat rate for orders under $125

Alaska, Canada, Hawaii: $50 flat rate

INTERNATIONAL ORDERS?

For all International orders, you will be responsible for any duty and tax that is charged outside of shipping costs. If the shipment is refused, you will not be refunded for your purchase. Unfortunately, we are unable to accept International exchanges at this time.

**Shipping costs are non-refundable**

HOW LONG WILL IT TAKE TO GET MY THINGS?

We process and ship orders Monday-Friday (apart from major holidays), with a cut off time of 1 pm (EST). If you place an order after 1 pm, or over the weekend, you can expect it to process in 1-3 business days. Once the order has been processed and we do have your items in stock, your order will be packed securely and shipped. Please note that quantities are limited & subject to availability.

** There may be exceptions to these shipping guidelines during major holidays. Please plan for delayed processing times during this period. **

HOW LONG FOR INTERNATIONAL ORDERS?

Transit time will vary depending on final destination however, we typically estimate 10 business days for delivery. Depending on where you are located customers are responsible for any additional tax/duty.

SHIPPING PROBLEMS?

If it looks like your order is held up with your carrier we suggest contacting them directly. We’ll do our best to assist if this should occur but once your order has left our warehouse it’s in their hands.

LOST OR STOLEN SHIPMENTS?

Botkier is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed please contact us directly at customerservice@botkier.com with information regarding the situation and your claim number.

SHIPPING CHARGES:

Shipping charges will only be refunded if the order is canceled. If a label is created, no shipping charges will be refunded. 

WHAT IS YOUR RETURN POLICY?

We are confident that our products are consistently amazing, but we realize sometimes things aren’t quite what you thought they were. Or maybe you just changed your mind. In those cases, a return is the answer.

• Returns must be made within two weeks of receipt and shipping labels are FREE to U.S. customers.
• We also ask that your handbags come back in prime condition – unused, unworn, and ready to be loved by the next customer.
• All returns are inspected upon arrival back to us and will be refunded once inspection is completed.
• A $7 handling fee per order will be applied for all returns 

Items not valid for returns:

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Items purchased more than 14 days.

HOW DO I MAKE A RETURN?

Click the link below to start the return process and follow the steps. You will need your email used to purchase or your order number. Once we've received your return request, we'll send you a confirmation email. Just follow the on-screen instructions and you'll have your refund in no time!

https://returns.botkier.com

HOW SOON WILL I RECEIVE MY REFUND?

Once your items are inspected by our team, you'll get your refund typically within 48 hours.

INTERNATIONAL RETURNS?

We are happy to accept returns. However, we cannot provide free return labels. If you wish to return your order please return to: 

Botkier Returns

28904 Avenue Paine 

Valencia, CA 91355

Once you have successfully dropped off your package please send us an email at customerservice@botkier.com with your order number in the subject along with the return tracking number. Please note without the tracking number provided to us we are not able to process the return. 

BUY WITH PRIME RETURNS?

If you purchase through our Buy With Prime program these orders are processed through your Amazon Pay account. Please return your items as if you are returning an Amazon purchase. Return policies for Amazon can be accessed here.

If you have any other questions please reach out to us at customerservice@botkier.com 

WHAT IS YOUR EXCHANGE POLICY?

We will exchange items of the same kind in a different color or size. We cannot accept changes for items that are of a different style or different value. Any items marked FINAL SALE are not eligible for exchange or return.

HOW DO I MAKE AN EXCHANGE?

We are currently updating our returns portal! Please send us an email at customerservice@botkier.com if you would like to make a return or exchange! 

WHY WAS MY EXCHANGE REJECTED?

Exchanges will be rejected if they are not the same item that was originally purchased or if the color or size is not in stock. If you need any additional assistance you can always email us at customerservice@botkier.com

DO YOU ACCEPT INTERNATIONAL EXCHANGES?

Unfortunately, we are unable to accept International exchanges at this time.

If you have any questions about your order, feel free to send us an email! 

EMAIL US: customerservice@botkier.com

BUSINESS HOURS:
Monday - Friday
10am - 5pm EST

Please note, we are experiencing a high volume of inquiries at this time. We kindly ask that you allow us 3-5 business days to respond.  We will be monitoring all customer inquiries during business hours

To ensure a timely response, please include your order number and all details necessary to complete your request.

PRESS INQUIRES: press@botkier.com

To listen to these options call 646.467.8199

HOW DO I CARE FOR MY PRODUCTS?

Botkier handbags and shoes are made of beautiful, imported leather. You may notice grain and slight variations of color. These are characteristics of fine leather and should not be taken as defects. The leather is natural and untreated, with noted exceptions. Your handbags and shoes can spot and sometimes lose color, so please do treat your Botkier with care.

Color transfer may also occur (especially on light colored leather), so think twice before pairing your new bag with your favorite pair of jeans – we know how tricky that blue dye can be! Helpful hint: we *highly* recommend using a leather protector on your bag before use. 

Caution should be taken in products where haircalf is used. Haircalf is extremely delicate and can be prone to balding depending on wear and tear. 

Particular care is recommended for laminate colors (metallics) because bringing them in contact with lacquer, perfume, and anything containing alcohol and alcohol derivatives can cause damage. As with all quality leather, metallics should be treated with weather protection.

DO YOU OFFER WARRANTIES OR REPAIRS

We are confident that you’ll love your products as much as we do, but we understand that life happens. We will make every effort to repair or replace damaged products; however, we can only honor sales purchased from botkier.com. For any other purchases, please contact your retailer.

*If you've made a purchase through our Botkier.com website and damages occur to the product we will try to replace your item, depending on available inventory. However if the item is sold out we can only offer a store credit. We cannot provide a refund for this item. 

Please contact us at customerservice@botkier.com for any repair issues.