How do I make purchases from Botkier?

It's all very easy. Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.

How can I pay?

We accept MasterCard, Visa, Discover, American Express, PayPal, AmazonPay, AliPay and Afterpay.

Can I cancel my order?

Unfortunately, we cannot offer cancellations. Once you have placed your order the shipping process has begun. Once you have received your items if you still do not wish to keep them, you may start our return process by clicking here.

Why was my order cancelled

On occasion, we receive a high volume of traffic and stock may sell out before our website has been updated. Sadly, we’ll have to cancel your order if this is the case. No worries though, we will notify you and process your refund within the next 3-5 business days.

Can I get a price adjustment?

We will grant a one-time price adjustment on full-price items within 14 days of the order date. Please contact us at customerservice@botkier.com and refer to the order number on your packing slip or order confirmation email. Price adjustments cannot be honored during sales or be combined with any existing offers on the order.

What about a promo code?

When you sign up for our mailing list you will receive 15% off your first order. Check your inbox! You will receive the code via email after signup. If you don’t see the email, check your Spam folder as it may have been automatically filtered there.

This code is a one-time use offer that is only valid on full priced items and cannot be combined with any other offers. Promo codes are entered at checkout in the order summary and will be reflected in your cart.

Why am I being charged sales tax?

Depending on your shipping address, different state and local government tax laws will apply. We follow the laws of each state and if applicable, will calculate the tax rate relevant to your shipping destination.

What is your policy on sale items?

Botkier online sales are epic occasions, but there are a few rules to consider before shopping reduced-price items... We cannot honor cancellations or modifications on any orders placed through our online sales. All discount codes must be applied prior to checkout or they cannot be applied to the purchase total. Please let us know if you have any problems checking out. We’ll be happy to help you.

All sample sales, outlet sales, coupon/discount promotions & promotional sales are FINAL. No returns or exchanges. We offer size exchanges for footwear unless otherwise stated, if the desired size is unavailable the purchase is still final and not eligible for return. Offers and discounts cannot be combined. Coupon/discount promotions cannot be applied to prior purchases.

Why are some items final sale?

All items marked "final sale" cannot be returned or exchanged. For customers who receive final sale items that show any signs of defect or damage during shipment are able to receive one of the two options upon contacting customerservice@botkier.com

1.Replacement of the same item free of charge.
2.Store credit in the form of an e-gift card that can be used on any order on www.botkier.com and does not expire.

Where is my order?

You will receive automatic emails throughout the fulfillment process. A confirmation email will be sent as soon as your order has been placed with your order number.

Once your order has begun it’s shipping process you will be notified via email with tracking information.

TRACK YOUR ORDER

Track your order and follow the steps here