FREE SHIPPING AND RETURNS ON ALL U.S. ORDERS

FAQ

How do I make purchases from Botkier?

It’s all very easy. Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.

What are the shipping charges?

Ground shipping and returns are free for all orders placed within the U.S. Otherwise, your total shipping charges will be computed at checkout, prior to the completion of your order.

* sorry, we don’t ship to PO Boxes or APO/FPO Boxes *

China, Hong Kong, Japan, and Taiwan:

We now offer free shipping and returns to on orders over $200. Orders under $200 will ship with a flat rate charge of $20. Unfortunately, we are unable to accept International exchanges at this time.

Alaska, Hawaii, Canada, Puerto Rico, and Mexico:

We now offer free shipping and returns to on orders over $200. Orders under $200 will ship with a flat rate charge of $20. Unfortunately, we are unable to accept International exchanges at this time.

The rest of the world:

Your flat rate will be $45.
Don’t worry, your order will be worth it!

How long does it take to get my things?

We process and ship orders as quickly as possible (according to our Terms & Conditions). Once the order has been processed and we do have your bag in stock, your order will be packed securely and shipped. Please allow up to 48 business hours to process and note that quantities are limited & subject to availability.

Can I get a price adjustment?

Sorry, no. When we run online sales, we cannot grant price adjustments on previous purchases.

How do I pay?

We accept MasterCard, Visa, Discover, American Express, and PayPal.

Is there sales tax?

Since we are located in New York, all orders shipped to addresses in New York State are subject to the 8.875% Sales Tax. Locations outside New York State are tax-free (with the exception of California State).

How do I take care of my Botkier handbags and shoes?

Botkier handbags and shoes are made of beautiful, imported leather. You may notice grain and slight variations of color. These are characteristics of fine leather and should not be taken as defects. The leather is natural and untreated, with noted exceptions.

It can spot and sometimes lose color, so please do treat your Botkier with care. Color transfer may also occur (especially on light colored leather), so think twice before pairing your new bag with your favorite pair of jeans – we know how tricky that blue dye can be! Helpful hint: we *highly* recommend using a leather protector on your bag before use.

Particular care is recommended for laminate colors (metallics) because bringing them in contact with lacquer, perfume, and anything containing alcohol and alcohol derivatives can cause damage. As with all quality leather, metallics should be treated with weather protection.

Are there special policies on sale items?

Botkier online sales are epic occasions, but there are a few rules to consider before shopping reduced-price items...

We cannot honor cancellations or modifications on any orders placed through our online sales. All discount codes must be applied prior to checkout or they cannot be applied to the purchase total. Please let us know if you have any problems checking out. We’ll be happy to help you.

*All sample sales, coupon/ discount promotions & promotional sales are final sale. No returns or exchanges. Offers and discounts cannot be combined. Coupon/ discount promotions cannot be used on previous purchases.