FREE SHIPPING & FREE RETURNS ON ALL U.S. ORDERS

FAQ

How do I make purchases from Botkier?

It's all very easy. Visit the online shop any time, browse as much as you like, and make your selections. Then, you can follow the onscreen directions to complete your order. You'll receive instant order acknowledgment via e-mail.


What are the available shipping methods?

You have 3 shipping methods available to you at checkout. Ground shipping is the most popular option, and the most affordable (AKA, it’s free). If you need your items sooner, you can choose 2-day shipping for $20, or the standard overnight option for $30.


What are the shipping charges?

Ground shipping and returns are free for all orders placed within the U.S. Otherwise, your total shipping charges will be computed at checkout, prior to the completion of your order.
* sorry, we don’t ship to PO Boxes or APO/FPO Boxes *

For all the International Orders, you will be responsible for any duty and tax that are charged outside of shipping costs.

 

China, Hong Kong, Japan, South Korea, Macau, and Taiwan:

We now offer free shipping and returns to on orders over $200. Orders under $200 will ship with a flat rate charge of $20. Unfortunately, we are unable to accept International exchanges at this time.


Alaska, Hawaii, and other U.S. Territories:

Shipping is available for a flat rate of $30.


Canada and Mexico:

Shipping is available for a flat rate of $35.


The rest of the world:

Your flat rate will be $50. Don’t worry, your order will be worth it!


How long will it take to get my things?

We process and ship orders Monday-Friday (apart from major holidays), with a cut off time of 1 pm (EST). If you place an order after 1 pm, or over the weekend, you can expect it to process in 1-3 business day. Once the order has been processed and we do have your items in stock, your order will be packed securely and shipped. Please note that quantities are limited & subject to availability.
** There may be exceptions to these shipping guidelines during major holidays. Please plan for delayed processing times during this period. **


Do I have the option to cancel my order?

Unfortunately, no.  Once you have placed your order the shipping process has begun.  Once you have received your items if you still do not wish to keep them, you may start our return process by clicking here


Why was my order cancelled?

On occasion, we receive a high volume of traffic and stock may sell out before our website has updated. Sadly, we’ll have to cancel your order if this is the case. No worries though, we will notify you and process your refund within the next 3-5 business days.


Can I get a price adjustment?

We will grant a one time price adjustment on full-price items within 14 days of the order date. Please contact us at customerservice@botkier.com and refer to the order number on your packing slip or order confirmation email. Price adjustments cannot be honored during sales.


How do I pay?

We accept MasterCard, Visa, Discover, American Express, and PayPal.


Is there sales tax?

Since we are located in New York, all orders shipped to addresses in New York State are subject to the 8.875% Sales Tax. Locations outside New York State are tax-free (with the exception of California State).


How do I take care of my Botkier handbags and shoes?

Botkier handbags and shoes are made of beautiful, imported leather. You may notice grain and slight variations of color. These are characteristics of fine leather and should not be taken as defects. The leather is natural and untreated, with noted exceptions. Your handbags and shoes can spot and sometimes lose color, so please do treat your Botkier with care.

Color transfer may also occur (especially on light colored leather), so think twice before pairing your new bag with your favorite pair of jeans – we know how tricky that blue dye can be! Helpful hint: we *highly* recommend using a leather protector on your bag before use.

Caution should be taken in products where haircalf is used.  Haircalf is extremely delicate and can be prone to balding depending on wear and tear. 

Particular care is recommended for laminate colors (metallics) because bringing them in contact with lacquer, perfume, and anything containing alcohol and alcohol derivatives can cause damage. As with all quality leather, metallics should be treated with weather protection.


Do you offer warranties or repairs?

We are confident that you’ll love your products as much as we do, but we understand that life happens. We will make every effort to repair or replace damaged products; however, we can only honor sales purchased from botkier.com. For any other purchases, please contact your retailer.
*For handbags, we will be happy to repair or replace your bag for up to one year after date of purchase.
*For shoes, we will happily assist you in the case production defects; however, we are unable to repair damages caused by regular wear and tear.
Please contact us at customerservice@botkier.comfor any repair issues.


Are there special policies on sale items?

Botkier online sales are epic occasions, but there are a few rules to consider before shopping reduced-price items... We cannot honor cancellations or modifications on any orders placed through our online sales. All discount codes must be applied prior to checkout or they cannot be applied to the purchase total. Please let us know if you have any problems checking out. We’ll be happy to help you.
*All sample sales, coupon/ discount promotions & promotional sales are final sale. No returns or exchanges. Offers and discounts cannot be combined. Coupon/ discount promotions cannot be used on previous purchases.

How do I Return or Exchange my order?

Returns must be made within two weeks of receipt and are free to U.S. customers. Footwear must be returned unworn and in the original shoebox. We also ask that your handbags come back in prime condition – unused, unworn, and ready to be loved by the next customer. 

You may start our return process by clicking here

 

Final Sale Items?

All items marked "final sale" cannot be returned or exchanged. For customers who receive final sale items that show any signs of defect or damage during shipment are able to receive one of the two options upon contacting customerservice@botkier.com

  1. Replacement of the same item free of charge
  2. Store credit in the form of an e-gift card that can be used on any order on www.botkier.com and does not expire