How do I take care of my Botkier handbags and shoes
Botkier handbags and shoes are made of beautiful, imported leather. You may notice grain and slight variations of color. These are characteristics of fine leather and should not be taken as defects. The leather is natural and untreated, with noted exceptions. Your handbags and shoes can spot and sometimes lose color, so please do treat your Botkier with care.
Color transfer may also occur (especially on light colored leather), so think twice before pairing your new bag with your favorite pair of jeans – we know how tricky that blue dye can be! Helpful hint: we *highly* recommend using a leather protector on your bag before use.
Caution should be taken in products where haircalf is used. Haircalf is extremely delicate and can be prone to balding depending on wear and tear.
Particular care is recommended for laminate colors (metallics) because bringing them in contact with lacquer, perfume, and anything containing alcohol and alcohol derivatives can cause damage. As with all quality leather, metallics should be treated with weather protection.
Do you offer warranties or repairs
We are confident that you’ll love your products as much as we do, but we understand that life happens. We will make every effort to repair or replace damaged products; however, we can only honor sales purchased from botkier.com. For any other purchases, please contact your retailer.
*If you've made a purchase through our Botkier.com website and damages occur to the product we will try to replace your item, depending on available inventory. However if the item is sold out we can only offer a store credit. We cannot provide a refund for this item.
Please contact us at firstname.lastname@example.org for any repair issues.