What are the shipping methods?
We offer FedEx Ground shipping service (it’s free on orders over $125).
*sorry, we don’t ship to PO Boxes or APO/FPO Boxes *
What are the shipping charges?
Ground shipping and returns are free for all orders placed within the contiguous U.S. Otherwise, your total shipping charges will be computed at checkout, prior to the completion of your order
FedEx Ground: Free for orders over $125
FedEx Ground: $15 flat rate for orders under $125
Alaska, Canada, & Hawaii: $50 flat rate
For all International orders, you will be responsible for any duty and tax that is charged outside of shipping costs. If the shipment is refused, you will not be refunded for your purchase. Unfortunately, we are unable to accept International exchanges at this time.
**Shipping costs are non-refundable**
How long will it take to get my things?
We process and ship orders Monday-Friday (apart from major holidays), with a cut off time of 1 pm (EST). If you place an order after 1 pm, or over the weekend, you can expect it to process in 1-3 business days. Once the order has been processed and we do have your items in stock, your order will be packed securely and shipped. Please note that quantities are limited & subject to availability.
** There may be exceptions to these shipping guidelines during major holidays. Please plan for delayed processing times during this period. **
Transit time will vary depending on final destination however, we typically estimate 10 business days for delivery. Depending on where you are located customers are responsible for any additional tax/duty.
If it looks like your order is held up with your carrier we suggest contacting them directly. We’ll do our best to assist if this should occur but once your order has left our warehouse it’s in their hands.
Lost Or Stolen Shipments?
Botkier is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed please contact us directly at firstname.lastname@example.org with information regarding the situation and your claim number.